Haven House Children’s Hospice

  • Giving back project
  • Remanufacturing

Client requirements

Haven House Children’s Hospice is a local charity which cares for children and young people from birth to age 19 who have life-limiting and life threatening conditions and who are unlikely to reach adulthood. They currently help 150 families by providing a range of services that include day, planned respite and end of life care. Haven House received a grant for the construction of a new Holistic Care Centre from the Department of Health, however had to fund the fixtures and fittings themselves.  This placed significant strain on their finances and they turned to Premier Sustain for assistance with the furniture they needed, including desks, chairs, desk screens and reception area seating.

"You undertook a huge amount of work for us, and everything which has been delivered is of excellent quality

Project solution

Introduced to the charity through a personal connection, Premier Sustain was approached to replace mis-matched and damaged office furniture with good quality second hand or refurbished items.  Following an initial meeting at Haven House’s premises with Premier’s Director and Business Development Manager, the company committed to not only refurbishing the office furniture, but also to providing as much furniture as possible for the new Holistic Care Centre.

As the project developed, so did the relationship with Haven House. Premier Sustain were able to offer a wider range of services than initially proposed.  The Giving Back Project was key to the success of this project and donated items were re-sized and refurbished at Premier Sustain’s Renew Centre. Amongst the many donated items were chairs from Tesco office which were given a new lease of life using the Haven House branding.

In addition to the original proposal to supply office furniture, Premier Sustain also:

  • Customised operator chairs and desk screens in Haven House purple;
  • Furnished meeting and training rooms, again with customised chairs;
  • Provided newly refurbished Haven House branded purple operator chairs for the staff within the Hospice; and
  • Have promised to provide re-modelled work stations for Hospice, enabling more efficient use of restricted space.

A significant element of the refurbishment was to supply bespoke furniture for the Reception area.  Built to Haven Houses’s exact requirements, the Renew Centre provided seating, desks and tables as well as numerous additional items including under desk storage.

What began as a modest request for donated office furniture developed into a charitable cause for Premier Sustain. The Premier team was able to offer suggestions, improvements and modifications to the initial plan which together with The Giving Back Project initiative and The Renew Centre meant that the Premier team was able to save Haven House over £23,000.  The Holistic Care Centre achieved its full potential and the project was completed ahead of schedule and is now fully functional and a place where patients are welcomed in a smart and comfortable environment.


Client feedback

Haven House is extremely grateful for the assistance offered by Premier Sustain, which has enabled them to provide additional services to the children in their care.


Jan Cunningham, Development Officer at Haven House says:

“The Giving Back Project has saved us a huge amount of time and money, which means that we haven’t had to scale back our project.  Premier Sustain’s support has been above and beyond simply financial and time savings.  Ann and Phil have been a pleasure to work with, their can do attitude is wonderful.

I have worked with social enterprises supplying recycled office furniture previously, but never with an organisation offering such a comprehensive and personalised service. Thank you so much for all you have done for us.  Everything looks amazing, particularly the reception and waiting area furniture.”

Mike Palfreman, Chief Executive also comments:

“You undertook a huge amount of work for us, and everything which has been delivered is of excellent quality.  Your work means that our new Holistic Care Centre is furnished to an excellent standard and ready for services to start next month.”


Services provided

  • Donation of office furniture including:
  • 34 Desks
  • 34 Pedestal
  • 32 19” TFT Screens
  • 32 Monitor Arms
  • 17 Desk Screens
  • 22 Low Level Storage Units
  • 50 Operator Chairs
  • 50 Meeting Chairs
  • 6 Folding Tables
  • 3 Tall Tambours
  • Customised operator chairs and desk screens in client’s branding
  • Bespoke reception area furniture
  • Re-sized office desks
  • Furnished meeting and training rooms
  • Design and installation of all furniture and fittings
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