Regent Street Office Direct

  • Interiors
  • Remanufacturing


A sustainable move and refurbishment was required by Regent Street Management Direct (RSMD), a part of JLL, in order to move their facilities team into a single office floor.   The brief required Premier to follow the principles of a sustainability fit-out guide and to supply remanufactured office furniture.


RSMD is responsible for the management of The Crown Estate’s Regent Street portfolio, a world class destination for retail, offices and restaurants.

Premier was already working with the RSMD to help introduce the idea of remanufactured equipment to its customers.  Supporting this initiative RSMD host a display suite of remanufactured and refurbished office furniture to encourage their customers to make sustainable choices.

RSMD has a genuine commitment to sustainability and continuously pioneer best practice across their portfolio.  Examples include making use of the rooftops for sustainability driven practices such as allotments with a view and the production of Regent Street honey from bee hives.

Sustainable Refurbishment

The RSMD facilities management team, who manage the busy portfolio day-to-day, were spread across different buildings within the Regent Street portfolio. When office space became available within the main office building it was decided that this would be an ideal location to bring the entire team together to build a stronger culture and service consistency.  The 216 m2 floor space required a complete refurbishment and fit-out in order to provide the office, meeting and welfare spaces to support this team and improve staff wellbeing.

Following a tender process RSMD awarded Premier Workplace Services the contract to complete this refurbishment programme within the timescale and budget available.  Sustainability was a major consideration for the refurbishment and as well as specifying refurbished and remanufactured office furniture throughout the office and meeting rooms, further requirements for sustainable lighting and materials were outlined.

Services included:

Strip Out:

  • Disconnection of services, isolation and removal of existing power, data, cabling and fittings;
  • Dismantling of partitions, removal of doors, ceiling, fixtures and fittings;
  • Demolish and remove internal walls, raised access flooring, kitchenette and toilets;
  • In line with Premier’s sustainability principles opportunities to reuse materials where possible were prioritised to reduce waste where possible and any waste arising was sent to recycling facility for further segregation and recovery.


  • Plaster, repair and decorate walls and ceilings;
  • Installation of a new raised access flooring system;
  • Install internal offices using glazed partitions;
  • Install new suspended ceilings to meeting rooms;
  • Installation of new LED lighting throughout;
  • Installation of a new air conditioning system;
  • Installation of swipe access control system, linked to the building common areas;
  • Extension of the building fire alarm system;
  • Installation of new security system;
  • Repairing and adjustment of existing windows;
  • Fitting new carpet, doors, blinds and other fixtures;
  • Build, decorate and fit-out kitchenette and print areas;
  • Installation of worktops made from recycled glass bottles;
  • Decorate and fit out staff WCs, including new sanitary ware and tiling

Delivering the transformation

As the main contractor for this project, Premier provided a Project Manager to work closely with the onsite team to manage the strip-out and refurbishment works on the 2nd floor of these Regent Street offices which included the internal demolition of walls and repairing of windows.

There were challenges to overcome, such as minimising disturbance to occupiers on other floors of the building.  Premier overcame this by communicating with customers and planning works to allow for periods throughout the day where no noise was made.

Another challenge for the project involved access limitations.    The building was only accessible for deliveries before 11am and no stopping was permitted along Regent Street (nor was there parking on site). Heddon Street, which is heavily occupied with bars and restaurants, was the only place available to load and unload.  This resulted in deliveries being carried out very early in the morning. Where possible the vehicle used to deliver resources to the site was also used to clear away the wastes to help minimise associated road miles.  

As the offices are on a very busy retail red route it was necessary that Westminster City Council’s requirements needed to be met. A site waste management plan was provided to ensure that most sustainable options for disposal were prioritised.  This involved removing waste from site via a vehicle every morning during the early hours.

Projects of this nature in such a built-up area require close control and monitoring on a daily basis.  For this reason Premier’s Project Manager was always available and quick to respond, ensuring that the site works progress smoothly and any issues are resolved as quickly as they appear.

Sustainability Initiatives

Regent Street Management Direct Sustainability Manager Julie Hogarth was keen to ensure that the refurbishment was delivered as sustainably as possible and encouraged initiatives towards this aim.

Sustainable Office Furniture

RSMD specified a full suite of remanufactured and refurbished office furniture and equipment for the entire office and meeting room areas.  Premier provided a catalogue of options to meet the specific requirements of the RSMD staff from our Office Resale furniture sales division.  The Renew Centre was also able to modify individual items of furniture to meet the specific site and staff needs. 

The sustainable office furniture and equipment provided and installed included:

  • 19 office desks and pedestals
  • 19 executive office chairs
  • 9 double cupboards
  • 1 large and 2 smaller meeting room desks
  • 32 meeting room chairs
  • Desk screens, monitor arms and power units

All furniture was fully refurbished or remanufactured and provided with a warranty to provide peace of mind.

The carbon savings gained from RSMD specifying sustainable office furniture for this refurbishment has resulted in a saving of nearly 8 tonnes CO2 (e).  This is in addition to the carbon savings they have helped their occupiers achieve across the estate.

Glass waste back into use

As a prominent retail and hospitality centre, Regent Street generates a significant amount of glass waste. RSMD works very closely with its occupiers to help maximise the amount of waste that is recycled.  In support of this initiative and for this specific project, Premier were asked to install special kitchen bench tops made by UrbnRok, a specialist eco provider of high end worktops, made using 100% glass waste.

Keeping the lights off

In order to keep energy consumption to a minimum Premier installed a full LED lighting system in line with the specification that was supported by passive infrared sensors, meaning lights would turn off when there was no occupancy.  However, as there is a significant natural light, daylight linked dimming controls were specified so that when there was sufficient natural light the lighting system turned off.


Premier completed the project to the satisfaction of the client.  The rewards were clear to see, this project has transformed a dated office into a modern environment for the occupiers using sustainable principles and materials.

Client testimonial

RSMD was pleased to work with Premier Workplace Services on this project.  Premier shares our sustainability vision and provided us with an opportunity to put into practice some of the sustainability initiatives we promote among our own occupiers.  As a further benefit, by using Premier’s remanufactured office furniture we were able to purchase high quality furniture which looked brand new for a much lower cost.

Peter Best, Head of Regent Street Management Direct